Refund Policy

What are your payment terms?

We require a 50% credit card deposit to hold an order, and the remaining balance is charged to the same card the 14 days before the order leaves our warehouse.  

Can I cancel my order?

Due to the nature of our business, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations after the Final Confirmation (4pm CST, 5 business days before your order leaves the warehouse), will result in the forfeit of your deposit and may be charged a restocking fee. Cancellations within two business days of your order leaving the warehouse will be charged in full. See Terms and Conditions.

Can I hold multiple options on my order?

We do allow clients to hold multiple options on an order for three business days. After three days, the order is subject to cancellation, according to our discretion, so that those items are available to other clients.

Do I have to pay for linens that I do not use?

Yes, you are responsible in full for rental fees of items that have left our warehouse, as they are out of our inventory and unavailable for other clients to rent. We are happy to make any final changes to your order prior to 4 PM CST 5 business days before it leaves our warehouse, so that your order is appropriate for your final guest count.